Privacy Policy

This Privacy Policy applies to information collected through:

• Our official website
• Our mobile application
• Online quotation and booking forms
• Customer support channels
• WhatsApp communications
• Phone calls, SMS, and Email
• Online payment systems
• Digital forms and Surveys
• Service-related communications & customer interactions with representatives
• Other digital or offline channels used by Bhandari Packers and Movers

This policy applies to customers, prospective customers, website visitors, application users, and other individuals who interact with our services.

2.1 Personal Information

We may collect personal information such as:

• Full name, mobile number, and email address
• Pickup address and delivery address
• Alternate contact details and communication preferences
• Customer identification details where required
• Other information voluntarily provided by the Customer

2.2 Booking and Relocation Information

To provide relocation services, we may collect information including:

• Pickup and delivery location details
• Moving date, property type, floor level, and lift availability
• Parking and access information
• Estimated quantity and type of goods
• Packing, dismantling, reassembly, and special handling requirements
• Carrying distance and vehicle requirements
• Customer instructions and other necessary planning information

We collect information that you voluntarily provide when you:

• Request a quotation or submit a booking form
• Contact customer support or communicate via WhatsApp, call, or email
• Submit a complaint or claim
• Provide feedback, reviews, or participate in surveys
• Upload photographs or documents
• Make payments or communicate with our employees, representatives, vendors, or service partners

You are responsible for ensuring that the information you provide is accurate and that you have the necessary authority to provide information relating to another individual or property.

When you access our Website or Mobile Application, technical information may be automatically collected, including:

• IP address, browser type, device type, and operating system
• Application version and device identifiers
• Approximate location information and language preferences
• Date and time of access, pages or screens visited, referring website
• Technical logs, error/diagnostic info, usage and interaction information

This information is used for security, analytics, troubleshooting, performance improvement, fraud prevention, and service optimisation.

Where necessary for providing relocation or transportation services, we process location data including:

• Pickup and delivery locations provided by the Customer
• Vehicle or driver location during service, where applicable
• GPS or route information associated with Company vehicles/operations

Location information is used for route planning, service coordination, vehicle tracking, delivery updates, customer support, safety, and operational monitoring.

We use personal information for legitimate business purposes including:

• Service Delivery: Processing bookings, providing quotations, planning relocation, coordinating packing/moving, arranging vehicles/manpower, customer support.
• Communication: Booking confirmations, payment notifications, service updates, OTP verification, reminders, responding to queries.
• Payments & Billing: Processing payments, generating invoices, maintaining financial records, refund processing, fraud prevention.
• Business Operations: Workforce planning, vehicle allocation, route planning, vendor coordination, service quality monitoring.
• Safety & Security: Preventing fraud, detecting misuse, protecting customers and assets, investigating suspicious activity.
• Legal Purposes: Complying with applicable laws, responding to court orders/government requests, defending legal claims.

Information submitted by the Customer (locations, property type, floor, lift, quantity of items, distance, packing needs) is used to calculate preliminary service charges. The Company retains quotation and booking information for operational, accounting, customer support, dispute resolution, and legal compliance purposes.

Payments are processed through authorised payment gateways, banks, or financial institutions. The Company receives details such as transaction references, payment status, date, amount, and payment method.

Note: The Company does NOT store complete card numbers, CVVs, UPI PINs, or banking passwords. Customers should never share OTPs, passwords, or PINs with anyone.

We use WhatsApp, SMS, email, and phone calls for essential service-related communications including booking confirmations, quotations, payment receipts, pickup/delivery updates, support, and invoices.

Where permissible under applicable law, customer calls and communications may be recorded or retained for quality assurance, staff training, customer support, fraud prevention, service verification, and dispute resolution.

During service execution, photographs or videos may be collected for inventory records, condition/damage assessment, packing documentation, delivery verification, safety, quality control, and dispute resolution.

Details provided regarding household goods, furniture, appliances, or belongings are processed solely to plan packing, vehicle sizing, labour allocation, inventory management, handling, and claim processing.

If you provide personal information of family members, landlords, managers, or representatives, you confirm that you have the lawful authority to do so. The Customer remains responsible for the accuracy of provided information.

Our platform uses cookies, local storage, and analytics tools to maintain site functionality, remember user preferences, measure marketing performance, detect fraud, and improve user experience.

We engage trusted third-party providers (payment gateways, cloud hosting, IT/CRM software, SMS/WhatsApp gateways, analytics, map services, insurance partners, logistics contractors) strictly to perform business functions on our behalf under confidentiality terms.

Relevant customer details (pickup/delivery address, contact details, inventory) may be shared with field drivers, labour teams, and packing partners solely for service execution and coordination.

We disclose information to fulfill requested services, process payments, comply with legal obligations, prevent fraud, or protect legal rights. We do not sell personal information to third parties for commercial use.

We may disclose personal information when required by law, court orders, government notices, regulatory requirements, law-enforcement requests, or tax authorities.

In the event of a merger, acquisition, restructuring, or sale of business assets, personal data may be transferred as part of the business transition under privacy protections.

We implement administrative, technical, and physical safeguards (access controls, SSL encryption, secure hosting, monitoring) to protect personal data against unauthorized access, loss, or misuse. However, no electronic storage or internet transmission is 100% secure.

Customers are responsible for keeping login credentials and OTPs confidential. Promptly notify us if you suspect any unauthorized access to your account.

Personal information is retained only as long as necessary to provide services, maintain financial/tax records, resolve disputes, prevent fraud, and comply with legal requirements.

Customers must provide accurate and complete information. Inaccurate details may impact service estimation, vehicle allocation, or pickup/delivery execution.

Our services are intended for adults capable of entering into binding contracts. We do not knowingly collect personal information from children.

Our platform may contain links to external sites or third-party payment interfaces. We are not responsible for the privacy practices or content of third-party websites.

We may send promotional offers or updates where permitted. You can opt out of promotional messages at any time. Operational and transactional notices will continue to be sent.

Aggregated analytics help us understand booking trends, website performance, and demand patterns to enhance customer experience and operational efficiency.

We monitor activities to prevent fake enquiries, payment fraud, cybersecurity threats, or unauthorized access, sharing data with law enforcement or insurers when necessary.

Voluntarily submitted reviews, testimonials, or photos may be used for quality improvement, service verification, or marketing purposes as permitted by law.

In the event of a security incident or data breach, we will investigate, mitigate, and notify affected users and regulatory bodies as mandated by applicable law.

Subject to applicable laws, you have the right to:

• Request details regarding the processing of your personal data
• Request correction or updating of inaccurate information
• Request erasure or deletion of personal data where legally applicable
• Withdraw consent for data processing
• Raise grievances regarding data handling

You may withdraw consent for data processing by contacting us. Note that withdrawal does not affect prior lawful processing and may impact our ability to deliver certain services.

You can request data deletion by contacting us. Certain information may be retained where required for legal compliance, tax records, fraud prevention, or dispute resolution.

For any privacy concerns or grievances, please reach out to our privacy officer:

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. Revised policies will be published on our platform with an updated effective date.

This Privacy Policy is governed by and construed in accordance with the laws of India. Disputes shall be subject to jurisdiction specified under our Terms & Conditions.

If any provision of this Privacy Policy is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For privacy inquiries or data requests, contact us at:

By using our Website, Mobile Application, requesting a quotation, submitting information, making a booking or payment, or communicating with us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.